Service Level Agreements & KPI Scorecard
SLA & KPI Performance
Evaluasi kepatuhan kontrak layanan per klien, response time insiden, dan risiko penalti.
Overall Tenant Compliance: 96.5% (Grade A+)
PRESENSI & ROSTEREXCELLENT
Kepatuhan Kehadiran Tepat Waktu
97.7%Target: 95.0%
TUGAS & SOPEXCELLENT
Penyelesaian Checklist SOP
40%Target: 90.0%
QUALITY CONTROLAI VISION
Verifikasi Foto Vision AI
66.7%Target: 92.0%
RESPONSE TIMECOMPLIANT
Kecepatan Respon Insiden
12.4 MenitTarget: < 15.0m
Matriks Kepatuhan SLA Per Klien B2B
| Nama Klien Rekanan | Skor SLA Keseluruhan | Presensi | Checklist SOP | Insiden Selesai | Risiko Penalti | Status Kontrak |
|---|---|---|---|---|---|---|
PT Retail Indonesia RTI • 2 Site | 96.5%GRADE A+ | 97.7% | 40% | 100% (On-Track) | Rp 0 (Nol Penalti) | AKTIF TERJAMIN |
PT Megah Karya MGK • 2 Site | 96.5%GRADE A+ | 97.7% | 40% | 100% (On-Track) | Rp 0 (Nol Penalti) | AKTIF TERJAMIN |
PT Graha Hotel GHT • 2 Site | 96.5%GRADE A+ | 97.7% | 40% | 100% (On-Track) | Rp 0 (Nol Penalti) | AKTIF TERJAMIN |
PT Medika Sehat MKS • 2 Site | 96.5%GRADE A+ | 97.7% | 40% | 100% (On-Track) | Rp 0 (Nol Penalti) | AKTIF TERJAMIN |
PT Industri Maju INM • 2 Site | 96.5%GRADE A+ | 97.7% | 40% | 100% (On-Track) | Rp 0 (Nol Penalti) | AKTIF TERJAMIN |